Last Updated: October 3, 2026
Welcome to Freigent, an AI-powered logistics platform
Freigent ("us", "we", or "our") operates https://freigent.ai and our associated logistics management platform (hereinafter referred to as "Service").
Our Privacy Policy governs your visit to https://freigent.ai and explains how we collect, safeguard, and disclose information that results from your use of our Service.
We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used have the same meanings as in our Terms of Service.
Our Terms of Service govern all use of our Service and together with this Privacy Policy constitutes your agreement with us.
We collect several different types of information for various purposes to provide and improve our Service to you. This includes personal information, business data, voice and communication data, and usage analytics to deliver our AI-powered logistics automation platform.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
For logistics and fleet management purposes, we may collect and process the following driver-specific information:
When you create an account through the Freigent mobile application, we create a platform-level profile ("Platform Account") that is separate from your relationship with any carrier that uses Freigent. Your Platform Account stores your professional information including your name, contact information, CDL details, and work preferences. This Platform Account persists independently of your employment with any specific carrier. If your carrier removes you from their Freigent organization, your Platform Account and the professional information within it are retained unless you request deletion. We use Platform Account data to: (a) facilitate your use of the Freigent platform across carrier relationships; (b) connect you with carrier opportunities if you become an independent operator; and (c) send you communications you have consented to receive.
You may delete your Platform Account at any time, either in the mobile application under Profile → Delete Account, or on the web at freigent.ai/delete-account — the web route works even if you have already uninstalled the app. Deletion of your personal information happens immediately; residual copies in encrypted backups age out within 30 days, except where retention is required by DOT regulations.
To provide logistics services, we collect and process business-related information:
Our AI-powered voice agents and communication features process the following data:
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, including:
Background location. On the Freigent mobile app, we collect location data — including in the background, when the app is closed or not in use — while you are running an assigned load. We use this background location to show your carrier's dispatch team your progress toward pickup and delivery, estimate your arrival time at each stop, timestamp stop arrivals as proof of delivery, and navigate you to your next stop. Background collection is limited to the duration of an active assigned load and stops when the load ends. You can withdraw permission at any time in your device settings; the app will continue to work, but the features above will stop updating while it is closed.
You can enable or disable location services when you use our Service at any time by way of your device settings.
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
The Freigent mobile application requests certain device permissions to provide its features. Each permission is requested by your device when you first use the feature that needs it, and each one is used only for the purposes described below. You can enable or disable these permissions at any time in your device settings. If you disable a permission, the features that rely on it will not work, but the rest of our Service is unaffected.
We use the camera to photograph your proof of delivery, bills of lading, rate confirmations, and receipts so each one can be attached to the correct load. Images you capture are uploaded to your account and stored as load documents, where they are handled as described in the Business/Commercial Data section above.
We use the microphone to record voice messages you send to dispatch in driver chat, and for voice features in driving mode, so you can talk instead of type. The audio you record is sent with your message and processed as described in the Voice & Communication Data section above.
We use push notifications to send you time-sensitive information while the app is in the background, including:
Push notifications are delivered through Apple's and Google's notification services, which receive the device token needed to deliver messages to your device. You can manage or disable notifications for the app in your device settings at any time.
We use photo library access so you can attach photos you have already saved, such as photos of a bill of lading, rate confirmation, or receipt, to a load. The app only receives the photo you select; we do not access or catalog the rest of your photo library. Attached photos are stored as load documents as described above.
We use Bluetooth to connect to your electronic logging device (ELD) and other vehicle sensors so the app can read your hours of service and engine data from the truck. Because these devices can stay connected while you are driving, the app requests Bluetooth access that remains available in the background. The data read from a connected device is used to provide the ELD and hours-of-service features of the app.
On devices that support it, you can unlock the app using Face ID or a fingerprint instead of retyping your password. Biometric authentication is performed by your device's operating system: your biometric information is stored by the operating system and is never sent to us. We receive only whether the authentication attempt succeeded or failed.
Freigent is an AI-powered logistics platform that facilitates automated communications, document processing, and fleet management. To enable our service, we process and store certain information as outlined below. We act as a data processor on behalf of our customers.
When customers create AI assistants using our platform, we store the configuration settings, prompts, and any training data or templates used to build the assistant's conversational abilities. This may include:
Assistant data is kept for as long as the customer maintains their assistant on our platform.
To provide the voice AI service, we process call audio in real-time to convert speech to text, apply natural language understanding and generate responses. Call data we collect includes:
Call recordings, transcripts and logs may be retained to help train and improve the AI models, in accordance with applicable laws. Retention periods depend on the customer's configuration and data is deleted on request.
Our platform integrates with email services to provide automated communication features:
Links in emails sent with Freigent can carry a reference to the email thread, used to see which email led someone to Freigent; it holds no personal data in the link itself.
To connect with third-party services and providers that enable our logistics and AI functionality, we securely store necessary credentials, such as:
These credentials are encrypted and accessible only to the Freigent systems that require them to operate the service on the customer's behalf. Credentials are deleted upon customer request or when no longer needed.
To provide inbound and outbound calling capabilities, we provision and store phone numbers that are assigned to our customers. This includes:
Freigent uses the collected data for various purposes:
Freigent can be used from AI assistants such as ChatGPT and Claude through the Freigent app or connector. This section explains what passes between Freigent and the assistant, and what we keep.
Every Freigent tool in an assistant needs a Freigent sign-in. Before you sign in, the assistant can see only the list of Freigent tools; nothing from your account is shared. Signing in links the assistant to your Freigent account: you choose the organization and approve the access on a Freigent consent screen.
Data you retrieve in an assistant is sent to that assistant's provider (for example OpenAI for ChatGPT or Anthropic for Claude) and is handled under that provider's own terms and privacy policy. Freigent does not control how the provider stores it.
Important: We are committed to protecting your privacy and maintaining transparency about how your data is used to improve our AI models.
We only use aggregated and anonymized data to train and improve our AI models. This means:
Anonymized, aggregated data helps us improve:
You maintain control over how your data is used:
We do not use any data obtained through third-party AI services (such as OpenAI, Anthropic, or Deepgram) to develop, improve, or train generalized AI and/or ML models.All data processed through these services is used solely to provide and enhance the specific services for which it was collected.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, including DOT requirements for driver records), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Specific retention periods:
Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Freigent will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose personal information that we collect, or you provide:
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (such as DOT inspections, court orders, or law enforcement agencies).
If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
We may disclose your information also:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our security measures include:
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected].
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. According to CalOPPA, we agree to the following:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
If you make this request, we will return to you:
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a "sale" under California law.
If you submit a request to stop selling your personal information, we will stop making such transfers. If you are a California resident, to opt-out of the sale of your personal information, email [email protected] with the subject line "Do Not Sell My Personal Information" to submit your request.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) to [email protected].
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
You can request an up-to-date list of third-party Service Providers by emailing us at [email protected]. We provide a non-comprehensive list of our Service Providers below.
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Services are not intended for use by children under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Freigent complies with the Telephone Consumer Protection Act (TCPA) and related telecommunications regulations. Our AI voice agents and automated calling features are designed with compliance in mind.
Our platform uses automated telephone dialing systems and artificial or prerecorded voice messages for legitimate business purposes, including:
By using our Service and providing your phone number, you provide prior express consent to receive automated calls and text messages from Freigent or on behalf of our customers. This consent includes:
Freigent may send one-time or occasional SMS text messages to drivers and authorized users for operational purposes such as app download invitations, dispatch notifications, and account alerts. Message frequency varies by account activity but is typically low (1–5 messages per month). Message and data rates may apply depending on your mobile carrier and plan. Freigent does not charge for SMS messages, but your carrier may. Consent to receive SMS is not a condition of purchase or use of any Freigent service.
You have the right to opt-out of automated communications at any time:
If you use our platform to make automated calls or send messages, you are responsible for:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Subject line for data requests: "Privacy Policy Inquiry" or "Data Request"
We will respond to your inquiry within 30 days.